HEAR: The health and wellbeing of refugees and asylum seekers in Wales
Ashra Khanom - email@example.com
Principal / Lead investigator
Co-investigators / research team
Dr Ashra Khanom, Professor Ann John, Dr Alison Porter, , Matthew Jones, Dr Ather Hussain, Dr Victoria Williams, Rebecca Scott, Cathrin Manning, Dr Melody Rhydderch, Rocio Cifuentes, Tracey Sherlock, Samuel Moyo and Grace Rungua
Type of study
Public Health Wales have asked Swansea University to find out how asylum seekers and refugees access health care from the National Health Service (NHS) in Wales. During the HEAR study, Swansea University have worked with Public Health Wales, Welsh charities to find out how people access NHS services, what problems they may have, and what has worked well for people. We also interviewed health professionals for their views.
How could this research potentially benefit patients?
We think that collecting information directly from asylum seekers and refugees will help improve NHS services. By them contributing answers, thoughts and feelings, they will help us to gain a better understanding of a patient’s experience of NHS care.
Public / patient involvement
Our PPI representatives attended study meetings, assisted in data collection and will input the review of the final report.
Public Health Wales
Total grant value
Amount accruing to Wales
Further information (e.g. related web link)
- Project summary on Displaced People in Action website: https://www.dpia.org.uk/our-projects/hear/
- Project summary on DPIA website: http://www.wales.nhs.uk/sitesplus/888/news/50761
- Project summary on BMA website: https://www.bma.org.uk/advice/employment/ethics/refugee-and-asylum-seekers-health-resource/useful-resources
Outputs generated (Reports / Publications / Impact)
- Report completed and available online:
- Oral presentation of the study at the 999 EMS Research Forum Conference Birmingham 1-2 April 2019
- Oral presentation of the study at the Sanctuary at the Senedd event 3 April 2019
- Poster presentation at the EMS Madrid 2019 conference 27-29 April 2019
- Stakeholder event, Cardiff, 22 May 2019
- Oral presentation: ‘Health Experiences of Asylum seekers and Refugees (HEAR): findings and recommendations from a qualitative study’ HSRUK 2020
News story, April 2019:
Findings from the 'Health Experiences of Asylum Seekers and Refugees in Wales (HEAR)' study led by PRIME researchers at Swansea University have been published in a new Public Heath Wales report.
The study found that people seeking sanctuary, including refugees and asylum seekers, are struggling to access health and wellbeing services in Wales.
People seeking sanctuary reported feeling their needs were not recognised, and that they had experienced problems navigating through services, including language difficulties and a lack of appropriate interpretation.
Some respondents said the stress of being an asylum seeker or refugee contributed to their poor physical and mental health.
In a survey conducted as part of the HEAR study, nearly a quarter (23 per cent) of respondents said they did not know how to contact, or had not heard of, the 999 ambulance service.
Oral presentation: ‘Health Experiences of Asylum seekers and Refugees (HEAR): findings and recommendations from a qualitative study’ HSRUK 2020